Clerical Office Techniques is designed to help someone who has little to no experience in the clerical field, or whose experience is outdated.  The program starts with an evaluation of the client's skills and goals, while learning specific requirements for various clerical occupations.  This is followed by a review of English grammar, punctuation, capitalization, and spelling.  The class also covers the following topics:

• standard filing methods and rules
• phone etiquette, i.e. answering phone calls
• scheduling and time management
• office equipment (fax, copier, 10-key)
• memos, letters, and short business reports